Systems integration

We connect your systems so they work as one operation.

We design and implement the relationships between applications and data: which system owns each piece of information, how it is exchanged, who may change it, and what must happen when a connection fails.

See how we integrate them
  • Salesforce
  • HubSpot
  • Microsoft Dynamics 365
  • SAP
  • Odoo
  • Shopify
  • WooCommerce
  • Stripe
  • Microsoft 365
  • Google Workspace
  • Amazon Web Services
  • Microsoft Azure
  • n8n
  • Make
  • Workato
  • MuleSoft
  • Apache Kafka
Integration architecture

Before connecting anything, we define which system owns each data point.

We identify where each piece of information is created, which system may change it, which applications must receive it, and what happens if it arrives incomplete, duplicated or out of sequence. That definition becomes the contract that governs the integration.

Business systemsFour tools · four distinct states
Salesforce CDC · AccountChangeEvent
Shopify webhook · orders/paid
SAP OData · A_SalesOrder(5000017842)
ServiceNow REST · wm_order/WO0018429
SalesforceCRM
Opportunity
Enterprise renewal006P8
AccountGrupo Arista
StageWon
Amount€48,600.00
Close date03/09/2026
OwnerLucía Santos
Shopify PlusCommerce
B2B order
Order #ES-10482ord…10482
CompanyGrupo Arista
PaymentPaid
FulfilmentWaiting
Total€48,600.00
Updated10:42:18 UTC
SAP S/4HANAERP
Sales order
5000017842OR · 1000
Customer100238 · Arista
StatusOpen
BlockCredit review
Net value€48,600.00
Last change10:38:02 UTC
ServiceNowWorkflow
Work order
WO0018429FSM
AccountGrupo Arista
StatusPending approval
TeamImplementation
PriorityP2 · High
OrderUnlinked
Integration contract
Customer · canonical entity
v3.2
CUS_ES_20418 · Grupo Arista
CustomerCUS_ES_20418Salesforce
OrderORD_ES_10482Shopify
Sale5000017842SAP
OperationWO0018429ServiceNow
Eventorder.paid · v3Registry
Schema RegistryOAuth 2.0Idempotency
MuleSoft Anypointcommerce-order-api
Apache Kafkacommerce.order.paid.v3
AWS Lambdanormalize-sales-order
Operations
OpenTelemetry7f21…a91
Datadogstable
PagerDutywaiting
AWS Secretssap-prod/oauth
OpenTelemetry · TRC-7F21orders/paid · 10:42:18
Webhook
wh_7f21
Schema
v3 valid
Kafka
p12 · o809431
SAP
202 Accepted
ServiceNow
WO0018429
Drag to explore · pinch or use zoom
Control in production

Every operation leaves a complete trail.

We know what information entered, which rules applied, which systems received the change and with what result. If something fails, we keep the context, avoid duplicates and recover the operation from the exact point of failure.

Operational example#INT-240903-104218
01

Receive and prepare

  1. SalesforceOpportunity won006P8 · Grupo Arista · 48,600.00 EURdeal.closed_won10:42:18.184 UTC
  2. Validate12/12 fields · identity confirmedValid idempotency · no duplication+18 ms
  3. NormaliseMaster customer 100238Tax ID + domaindeal → sales_order+82 ms
02

Execute

Integration layer · parallel execution
  1. SAP S/4HANAPOST /sales-orders
    Create sales order5000017842 · 386 ms
    201 Created
  2. ServiceNowPOST /work-orders
    Create work orderTemporary response
    429 Rate limit
  3. Microsoft TeamsImplementation channel
    Notify the teamDelivered
    202 Accepted
03

Recover and confirm

  1. Event retainedContext preserved
  2. Controlled waitNo data loss
  3. Retry 1/3Same operation key
  4. 200 OKWO0018429

Completed

4/4 systems · 0 duplicates · 1.82 s

Correct reconciliation · Re-run available · Full audit trail

Real operations

A service operation runs through multiple systems.

Typical workflows in B2B and service companies, where the customer, the work delivered, the documentation and billing must retain the same identity.

Representative scenario

B2B technical service

Hoteles Norte

Service
HVAC maintenance
Agreement
4-hour SLA
Site
Madrid Hotel
  1. SalesforceActive contract
    Customer accountHOT-0048
    Verified
  2. ServiceNowService management
    Priority incidentINC-008429
    Accepted
  3. Dynamics 365 Field ServiceScheduling
    Work orderWO-18429 · Javier Martín
    Assigned
  4. Field applicationDigital service report
    Work completed3.4 h · Signature captured
    Completed
  5. Business CentralAdministration
    Invoice preparedFV-2026-1042 · €684
    Ready

One connected operation

The contract, incident, technician, signed service report and invoice remain connected without re-entering the data.

Next step

We can clarify which system owns each piece of work.

Tell us which tools you use, what information is still copied by hand, and where you have found two versions of the same record. We will assess what should be connected and in which direction.

We reply with a reading of your situation, not a closed proposal.

  1. 01

    You outline the systems in play

  2. 02

    We review entities and duplicates

  3. 03

    We propose direction and rules